Qualification
Qualifying the request: layers, gaps, owners
For CIO, CISO, brand and legal roles, the request form works best from a concrete account of the current defence rather than a generic brief. It should name which layers exist, which is overloaded, and whether recovery feeds prevention. With that, dotNice can separate a one-off defence map from a standing programme, a prevention build or a recovery-feedback integration — and recommend clearly which layer to strengthen first.
The review is most valuable when the buyer can describe the current shape: whether the programme is all detection or all takedown, whether the same abuse keeps returning, whether any layer has no owner. A request is qualified when it states the layers, the gaps and the owners. The output is a scoped defence model — four layers with owners and a feedback loop — not a service catalogue.
The cost of waiting belongs in the same record. Single-layer defence means the same abuse recurs while the team re-fights cases it already closed. Quantifying that — recurring incidents, unclosed gaps, slow response — is what moves digital brand defence from a backlog item to a funded decision with an owner and a cadence.